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Guide to warranties for hp inkjet printing supplies
It is important that you and your customers can trust the performance and
reliability of HP printing products and supplies including cartridge ink.
For this reason HP provides warranties that are fair, easy to understand and
simple to manage.
This means that in the unlikely event that your customers experience a
problem with defective HP cartridge ink printing supplies, the problem can
be resolved, providing it falls within the terms of the warranty.
We want to ensure that you and your customers understand how HP’s warranties
work. To help you assess and validate a customer’s claim HP has devised this
guide to understanding warranties for HP cartridge ink printing supplies.
Hp’s warranty for printer ink printing supplies
HP’s cartridge ink, inkjet print cartridge or printhead is warranted to be
free from
defects in materials and workmanship during the period of the warranty.*
After that date performance is not guaranteed. The warranty covers any
defects or malfunctions in the new cartridge or printhead.
How long does the warranty period last?
The warranty lasts from the date of manufacture until the ‘end of warranty’
date, printed on the product at the time of manufacture. As a general guide,
the ‘end of warranty’ date is calculated by adding •6 months to the ‘install
before date’ for print cartridges
• 12 months to the ‘install before date’ for printheads
This means that for most HP cartridge ink printing supplies*, providing the
product has been installed by the ‘install before date’, the warranty period
will last 6 months in-printer for cartridges and 12 months in-printer for
printheads.
The ‘end of warranty’ date is printed on inkjet cartridges and laser etched
on
printheads in the format (yyyy/millimetres/dd), e.g. (2003/06/28).
See diagrams on the reverse for positioning of dates.
Providing faulty products are returned prior to the ‘end of warranty’ date,
they
are covered, otherwise the warranty has expired.
The warranty period for HP ink cartridges and inkjet print cartridges lasts:
•until the HP ink is depleted or the ‘end of warranty’ date has been
reached, whichever occurs first.
The warranty period for HP printheads lasts:
•until the ‘end of warranty’ date has been reached, or ‘typical usage’
as described in the printer manual or contract is exceeded, whichever
occurs first. useful terminology
The ‘install before date’ is the date by which the HP inkjet printing
supplies
should be installed in a printer and used for printing, to ensure the
Maximum useful life of the product. This date is printed clearly on the
packaging which appears on the back of the package in the bottom right
hand corner.
The ‘shelf life’ of HP cartridge ink printing supplies is the period from
the date of manufacture to the ‘install before date’. Depending on the
product, the shelf life ranges between 12 months and 24 months.
The earlier in a product’s shelf life including cartridge ink that your
customer installs the product after its purchase, the longer the period of
warranty extends.
Example:
Your customer purchases a print cartridge in June 2002. The cartridge
manufacture date is 2002/03/29. It has a shelf life of 18 months and
therefore an ‘install before date’ of 2003/09/30. Providing your customer
installs it by this date, the warranty period extends for 6 additional
months
in-printer to March 2004. (The total length of the warranty in this example
is
two years, from the date of manufacture to the end of warranty date, which
is
6 months after the ‘install before date’.)
*HP no.14 cartridge ink is the exception, with a warranty period of 3 months
only, and a limited ‘in-printer life’. The cartridge has a “Must Install
Before” date
on the package. If it is installed prior to this date, it will last 18
months in-printer.
If installed after the date shown, it will expire in less than 18 months
because
the cartridge is programillimetresed to deactivate at the end of its ‘in-printer
life’ period. The printer will not operate until the cartridge is replaced.
This document is for dealer information only. The warranty statements and
date code structure can be changed at any time. Only the warranty
statements, supplied with the purchase of the respective products, are
legally binding.
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